DIVEPRO POLICIES
Policies & service information.
Privacy, warranty and shipping information in one place.
DIVEPRO
Privacy Policy
How DIVEPRO handles information provided through this website.
Your information
DIVEPRO values the privacy of visitors and customers and takes reasonable precautions to protect information collected through this site.
What we collect
When you contact us or use a website service, we may collect details such as your name, email address, mailing address and telephone number in order to provide the requested service.
Why we use it
Information is used to answer enquiries, provide products or support, improve the site experience and meet legal obligations.
How it is protected
We use administrative and technical safeguards intended to prevent loss, misuse, unauthorised access and disclosure. No internet transmission can be guaranteed completely secure.
Sharing and updates
DIVEPRO does not sell personal information. Information is disclosed only with consent, where required by law, or where necessary to operate the site and provide services. This policy may be updated by publishing a revised version here.
DIVEPRO
Warranty Policy
Warranty coverage for lights, batteries, chargers and accessories purchased from DIVEPRO.
Warranty period
DIVEPRO provides a 24-month warranty against quality defects for lights and a 6-month warranty for batteries, chargers and other accessories.
When coverage starts
Coverage begins when the original recipient receives the goods. For resellers, it begins when the reseller receives goods from DIVEPRO. If delivery cannot be confirmed, coverage is deemed to begin 30 days after dispatch.
Replacement and repair
Within 6 months, manufacturing defects arising from normal use may qualify for free replacement or repair. Within 24 months, lights and accessories may qualify for free repair when used normally. Improper use, unauthorised modification and reconstruction are excluded.
After 24 months
For qualifying products after 24 months, repair remains available and replacement parts are charged according to the materials required.
Dealer service and return shipping
Please first contact the dealer who supplied your product and provide the warranty card, invoice, receipt or other purchase evidence. For products not purchased through a local authorised dealer, return shipping costs are borne by the customer.
DIVEPRO
Shipping Policy
Shipping availability, processing, delivery and customs information.
Where we ship
We ship wherever transport services reach and provide courier options according to destination and delivery requirements.
Processing time
Orders are generally dispatched on the next business day after confirmation unless otherwise stated. Orders placed after 12 p.m. Beijing Time on Friday or during weekends are processed the following Monday. We do not dispatch on weekends or holidays.
Delivery time
Express delivery by DHL, FedEx, UPS, EMS or another courier generally takes about 3–15 days, depending on the destination. China and Hong Kong orders are normally shipped by SF Express.
Customs and taxes
Couriers handle customs procedures and may contact you for information. We assist with required paperwork, but local sales tax, import duties and compliance with import rules remain the customer’s responsibility.
Tracking and delivery
After dispatch, we send a tracking number and monitor delivery. If a recipient refuses delivery, cannot complete customs clearance or provides an incorrect address, DIVEPRO is not liable and compensation is not available.